Haft Gohar Company, emphasizing the respect it holds for the privacy of its users and customers, is committed to protecting your identity and user data. This statement clarifies what information is collected during your interaction with the Haft Gohar website, how this data is used, and what rights you have regarding your information.

Accessing the website and using our services or placing an order constitutes your awareness and acceptance of the terms of this policy.

What Information Do We Collect?

To provide optimal services, ensure secure order processing, and authenticate users, we collect and store the following information in a secure environment:

  • Identity and Contact Information: Full name, mobile phone number, landline number, exact postal address, postal code, and email address.
  • Financial and Purchase Information: Purchase history, details of placed orders, invoices, and transaction-related information. (Note: Your sensitive bank card information is never stored on our servers and is processed directly through encrypted banking gateways.)
  • Technical and Digital Information: Internet Protocol (IP) address, device type, browser type, operating system, visited pages, and data related to cookies to improve user experience and site security.

Why Do We Collect This Information?

The data collected by Haft Gohar is used solely for the following purposes and to provide you with excellent service:

  • Processing and Managing Orders: Authenticating the buyer, issuing invoices, and tracking purchase stages.
  • Shipping and Delivery: Coordinating and sending shipments to the exact address provided by the user via shipping companies.
  • After-Sales Service and Support: Answering questions, following up on technical issues, managing returns, and providing direct support.
  • Improving Performance and User Experience: Analyzing user behavior on the site to optimize speed, design, user interface, and fix potential bugs.
  • Communication and Marketing: Sending SMS or emails regarding order status, introducing new products, sales festivals, special discounts, and gift codes. (Users can unsubscribe from these newsletters at any time.)

Data Security and Non-Disclosure to Third Parties

Haft Gohar considers the protection of your data a moral and legal duty. Your personal information will not be sold, rented, or transferred to third-party individuals or entities under any circumstances, except in the following exceptional cases directly related to the service process:

  • Shipping and Postal Companies: Sharing your name, address, and phone number with postal operators to deliver the goods to you.
  • Official Payment Gateways: Secure transfer of financial data to the Shetab network and contracted banks to complete the transaction.
  • Legal Requests: In cases of explicit legal requirements or official orders issued by competent judicial authorities.

We utilize the highest security standards and encryption protocols to protect our servers against unauthorized access.

User Rights (Correction, Editing, and Deletion of Information)

Data ownership belongs to you. You have full control over your information on the Haft Gohar website at any time:

  • You can edit and correct your contact information, addresses, and identity details by logging into your user account.
  • If you wish to completely delete your user account and all your history from the system, you can submit your request through the support section or by contacting our experts, and the necessary actions will be taken as soon as possible.

Changes to the Privacy Policy

Haft Gohar reserves the right to update this text in case of changes in business processes or current laws. Any changes will be published on this page, and your continued use of the site signifies your acceptance of the new version.

If you have any questions, uncertainties, or criticisms regarding our privacy policies, you can contact Haft Gohar support through the communication channels listed on the “Contact Us” page.