Terms and Conditions of Haft Gohar Online Store

Introduction

By accessing the Haft Gohar website and placing an order, users acknowledge full acceptance of these terms and conditions.

Store Information

This website belongs to Haft Gohar Company, which operates in the production and supply of beekeeping and mountaineering equipment.

Registration and Order Placement

  • Customer/User Definition: A customer or user is any individual who uses their account information, as provided during registration, to place an order or utilize the store’s services.
  • Registration Conditions:
    • Registration on the site is mandatory before placing any order.
      Placing an order constitutes awareness and acceptance of the site’s rules. Customers are obligated to carefully read these rules before finalizing any purchase.
    • Placing an order does not constitute a final reservation of the product.
    • An order becomes finalized only after stock verification and successful payment.
    • The company reserves the right to cancel orders in the event of pricing errors, stock depletion, or circumstances beyond its control.
  • Support and Sales Working Hours: Saturday to Wednesday from 8:30 AM to 5:00 PM, and Thursdays from 8:30 AM to 12:00 PM.
    • Users must provide complete and accurate information when placing an order. The buyer is solely responsible for the accuracy of the registered information.

Price and Payment

  • All prices are as stated on the website.
  • Prices are subject to change without prior notice.
  • Finalized orders are not subject to price changes.

Shipping

  • Orders are packaged and handed over to the courier company only after final confirmation by the store.
  • Preparation time and shipping costs vary depending on the product type and destination. The store holds no responsibility for shipping costs.
  • Once the order is handed over to the courier, the responsibility for the goods and the delivery timeline lies solely with the carrier.

Warranty and After-Sales Service

  • Damages resulting from improper use, impact, breakage, unauthorized repairs, and normal wear and tear are not covered by the warranty.

Returns

Returns and refunds are processed in accordance with the site’s “Return and Refund Policy.”

Responsibility for Product Use

The use of beekeeping and mountaineering equipment requires adherence to safety principles. The consumer assumes all responsibility for any improper use.

Intellectual Property

All content, images, and the trade name are the exclusive property of Haft Gohar Company.

Changes to Terms

The company reserves the right to amend and update these terms and conditions at its discretion.